- Service Quality Institute - http://www.customer-service.com/
Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter.
- Tooty Inc. - http://www.tootyinc.com/
Customer service and sales strategy evaluating, developing, training and monitoring.
- Beacon Technologies, Ltd. - http://BeaconTouch.com/
Permission-based IVR-interactive customer survey for customer satisfaction research.
- The Customer Champion Institute - http://www.customerchampion.com/
Provides consulting, training, and publication services to improve customer relationships and loyalty.
- Phone Pro - http://www.phonepro.com/
Telephone skills training. Testimonials, course descriptions, client list, staff biographies, and contact information.
- Customer Service Week - http://www.csweek.com/
Information, planning assistance, and celebration support materials and products for customer service week, the first week of October each year.
- CustomInsight Internet Surveys - http://www.custominsight.com/
Create and administer internet-based surveys for any purpose. Ideal for customer satisfaction surveys, employee satisfaction surveys, 360 feedback, market research.
- Customer Service University - http://www.customerserviceuniversity.com/
Provides keynote speaking, training and facilitation of customer service programs focusing on the theme, "Taking Service Outside the Boundaries." Training tools and facilitators' guides available.
- eCRMGuide - http://www.ecrmguide.com/
Customer Relationship Management in the E-Business World
- destinationCRM.com - http://www.destinationcrm.com/
Assisting in the development of customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising, and healthcare industries.
- eLoyalty - http://www.eloyalty.net/
Focuses on building customer loyalty for internet, call centers, marketing channels, sales force optimization, customer service, and field service and logistics.
- e-Satisfy, Inc. - http://www.e-satisfy.co.uk/
Provides an integrated approach to measuring customer satisfaction across every sales and support channel.
- ExecTrainer.com - http://www.exectrainer.com/
Progressive Image assists businesses and individuals in enhancing their image through improved customer service skills and executive training.
- Hipbone, Inc. - http://www.hipbone.com/
Solutions for live online collaboration between customers and sales and customer service agents.
- Impact Learning Systems - http://www.impactlearning.com/
Skill-based training programs designed to change behavior and improve customer contact skills and related performance.
- Parago, Inc. - http://www.parago.com
An eCRM-based promotional management company. Enable companies to establish relationships with customers before, during and after the sale.
- Pyramid - http://www.pyramidupdate.com/
Provides customer research (consumer research and business-to-business research), industry benchmarking and customer relationship management strategies and process development.
- National Customer Service Week - http://www.customerserviceweek.com/
Provides companies with rewards, incentives and guidance to recognize service reps for National Customer Service Week (Oct. 2-6).
- Online Customer Service - http://www.dmsupport.com/
Provides 24 hour online customer service for online businesses who lack in house resources. Test web sites and offer multilingual live support.
- Precision Response Corporation - http://www.prcnet.com/
A provider of technologies and programs that emphasize the preservation and enhancement of customer relationships.
- Stream International, Inc. - http://www.stream.com/
Provides outsourced customer support services including online technical support, help desk support, and customer relationship management solutions.
- Sterling Consulting Group, Inc. - http://www.quality-service.com/
Provides customer service training that focuses on quality service and customer service, helping organizations become more customer-focused.
- Golden Resources Marketing Group - http://hometown.aol.com/cgr315/index.html
Provides mystery shopping services, merchandising, and point of sale marketing audits.
- Tern Consultancy - http://www.ternconsultancy.co.uk/
Works with retailers to improve and track customer service primarily by developing corporate standards and providing mystery shopping.
- Trendsource, Inc. - http://www.trendsource.com/
Offers customer service evaluations, compliance audits, awards programs, competition shops, and other key market intelligence reports.
- Workplace Conflict Resources - http://work911.com/conflict/
Focus on conflict at work, particularly with customers. Free articles and help on all aspects of conflict with customers and how to avoid.
- San Jose Focus - http://www.sjfocus.com/
Facilitates focus groups for market research purposes only.
- Mercantile Systems & Surveys - http://www.mercsurveys.com/
Specializes in hospitality industry employee evaluation, training and monitoring.
- Aegis Communications Group, Inc. - http://www.aegiscomgroup.com/
Offers assistance with customer service, acquisition and retention programs, as well as customized marketing research targeted by customer base.
- Interact Management Consultants Pty Ltd - http://www.interactmanagement.com.au/
Provider of consulting services and products that grow and protect large-scale, retail clients' customer relationships.
- Telephone Doctor - http://ww2.telephonedoctor.com/Default.asp
Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training.
- Princeton Consulting - http://www.princecon.com/
European consulting company focusing on customer relationship management and customer-focused eBusiness. Includes management, company background, values, partners, news and client list.
- Adams Research Group - http://adamsresearchgroup.com/
Helps organizations improve performance and customer service.
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