- Service Check - http://www.servicecheck.com/
Customer service audits performed throughout North America.
- ICC - Decision Services - http://www.iccds.com/
Mystery shopping and merchandising solutions. Services retail and restaurant industry. Programs customized to meet the objectives and budget of customers.
- Confero, Inc. - http://www.conferoinc.com/
Nationwide mystery shopping and customer satisfaction measurement services for automotive, banking, restaurant and real estate. Online application.
- ServiceTRAC, Inc. - http://www.servicetrac.com/
National and international mystery shopping and full service market research firm providing market analysis, measurements and solution services.
- Shop'n Chek International - http://www.shopnchek.com/
Mystery shopping and market research services for customer satisfaction measurement.
- IntelliShop - http://www.intelli-shop.com/
Wide range of mystery shopping services, on-site, telephone and web-based to the retail industry. Online application.
- Second To None, Inc. - http://www.second-to-none.com/
Full service mystery shopping solutions. Apply online.
- Hindsight - http://www.hndsight.com/
Business evaluations by mystery shoppers, customer service information collectors, local and US national. Comparison graphs for managers.
- Anonymous Insights, Inc. - http://www.a-insights.com/
Marketing research firm that specializes in customer satisfaction programs. Online application.
- Check Mark, Inc. - http://www.checkmarkinc.com/
Mystery shopper services to banking, restaurant, retail and entertainment sectors. Online application.
- Count On Us - http://www.ucountonus.com/
Mystery shopper services to restaurants, bars, hotels, banks, retail and service industries. Licensed investigators. Online application.
- At Random Communications - http://www.arllc.com/
Telephone based shopper evaluations of service quality and efficiency. Customer follow-up and competitive analysis services also available.
- Shoppers' View - http://www.shoppersview.com/
Provides mystery shopping on site and by telephone to the retail industry. Online application.
- Schryver Enterprises. LLC - http://www.schryverenterprises.com/
Develops and customizes training courses in customer satisfaction, and provides mystery shopping services.
- imyst - http://www.imyst.com/
Mystery shopping, market research, and online surveys.
- Shadow Shopper - http://www.theshadowagency.com/
Video mystery shopping company. Shoppers wear microvideo equipment to record interactions. Services, press releases and news, dealers, and contact information.
- J.M. Ridgeway Co. - http://www.jmridgway.com
A market research and mystery shopping company providing national coverage.
- ITS (Incognito) - http://www.itsincognito.com/
Offers assessment of customer service, call handling and sales skills through the implementation of mystery customer programs. Specialising in the hospitality industry.
- Secret ShopNET - http://www.secretshopnet.com/
Mystery shopping services. Apply online.
- Bare Associates International - http://www.baiservices.com/
Mystery guest retail, hotel and restaurant reports since 1987. Video training and guest intercept programs also available. Online application.
- Creative Image Associates - http://www.creativeimage.net/
A consulting and training company specializing in assisting financial institutions to achieve a successful sales and service culture. Training, evaluation, and incentive programs designed to maximize employee performance.
- Sutter Marketing - http://Suttermarketing.com/
Mystery shopping and compliance audits powered by Palm technology with digital photo documentation. Website accessable data. Find details about the business, services offered, and contact information.
- Webbtech Data - http://webbtech.com/
Quality assurance company specializing in mystery and comparison shopping.
- ACRA, Inc. - http://www.secretshopacra.com/
Retail, restaurant, service, sales and entertainment complex mystery shopping. Online application.
- Quality Consultants, Inc - http://www.qualconsultant.com/
Conducts mystery shopping and quality reports for restaurants and lodging facilities.
- The Genesis Group, Inc. - http://www.genesisgrp.com/
Customer service consulting company. Material for prospective and actual secret shoppers, details for prospective clients, and contact information.
- Ath Power - http://www.athpower.com/
Mystery shopper services catering to retail and financial services. Sales staff and management training and market research. Online application.
- Shoppers Critique International - http://www.shopperscritique.com/
Provides independent customer service evaluations by using guest mystery shoppers to evaluate employee performance. Details about services and industries served, mystery shopping details, FAQs and contact information.
- Mystery Shoppers - http://www.mystery-shoppers.com/
Evaluates customer service and quality control. News for potential clients and shoppers, contact information, and details about the business.
- Service Excellence Group - http://www.serviceexcellencegroup.com/
Provides customer service development through mystery shops, customer service/management/sales training, personalized consultation, and a quarterly training publication. Find contact information, list of services, and details for potential shoppers and clients.
- Certified Reports, Inc. - http://www.certifiedreports.com
Mystery shopping and market research surveys for financial, restaurant, retail and service industries. Also offer proof-of-performance theatre audits. Online application.
- Service Evaluation - http://www.serviceevaluation.com
Provides a comprehensive solution for keeping on top of the front line.
- Jancyn Evaluation Shops - http://www.jancyn.com/
Secret shopping services used by the retail, restaurant and rental housing industry.
- Support Financial Resources, Inc. - http://www.serviceexperiences.com
Customer-driven mystery shopping and consultative services specializing in the financial services industry.
- Satisfaction Services, inc. - http://satisfactionservicesinc.com
Providing customized quality and service evaluation programs (a concept of mystery shopping) to restaurant, hospitality, retail, and service companies. Online service available.
- Ardent Services, Inc. - http://www.ardentservices.com/
Mystery shopper services catering to retail, restaurant, hotel, airline and car rental industries. Online application.
- A Customer's Point of View, Inc. - http://www.acpview.com/
Mystery shopping services for retail, restaurants, transit providers, housing, living and care facilities, entertainment facilities and health care providers. Online application.
- Service Intelligence, Inc. - http://www.serviceintelligence.com/
Provides actionable, real-time Internet-based mystery shopping and performance assessment across all of North America.
- The Secret Shopper Company - http://www.secretshoppercompany.com/
Offers a full range of secret shopping services, with reports tailored to motivate rather than criticize. Online training required for all shoppers.
- Infotel - http://www.infotelinc.com/
Serving retailers, restaurant/quick-serve, manufacturing and service industries with custom-designed mystery shopping programs.
- SG Marketing Group - http://www.sgmarketing.com/
Company description, services offered, and online shopper application.
- Sensor Quality Management Inc. - http://www.sqm.ca/
Mystery shopping services with either local residents or shoppers who have experience in a particular industry. Information for clients; application form for prospective shoppers.
- Mars Research - http://www.marsresearch.com/
Offers a wide variety of quantitative research studies, including mystery shopping and customer surveys.
- Mystery Shopping Resources - http://www.volition.com/mystery.html
Listings of companies needing shoppers, a shoppers' bulletin board, a live chat area, and a page of links to free or inexpensive items.
- The Hotel Shopping Network - http://www.hotelmysteryshopper.com/
Provider of hotel mystery shopping and sales training services to the hospitality industry.
- Person To Person Quality - http://persontopersonquality.com/
Provides transaction experience studies, mystery shopping, customer surveys, competitive intelligence services, and special consulting services. Apply online to be a shopper.
- Pinkerton Field Research Services - http://www.pktnshop.com/
Customer service mystery shopping, marketing data collection and compliance audit programs. Apply online to be a shopper.
- Speedmark Information Services - http://www.speedmarkweb.com/
Marketing services company that specializes in providing customized data collection for Consumer Products Manufacturers and multi-unit retailers. Services offered, and mystery shopper application.
- Green & Associates - http://www.greenandassociates.com/
News, articles, and mystery shopper details.
- Hilli Dunlap Enterprises - http://www.dunlapenterprises.com/
Services offered, contact details, and application to be a shopper.
- SNEAK PEAKms - http://spbon.com/
Offers a variety of customized mystery shopper and caller services.
- Retail Rapport Ltd. - http://www.mysteryshopagency.com/
Mystery shopping agency. List of services, details about applying, and contact information.
- Power Information Gathering Services - http://www.pigservices.co.uk/
UK business specializing in phone and personal visits, and mail and email inquiries to customer service departments.
- Barry Leeds and Associates - http://www.barryleedsassoc.com/
Offers a range of mystery shopping services with a core focus on the financial services industry and service-oriented retail companies. Core competence is helping companies prevent discriminatory and unfair sales practices.
- Richey International - http://www.richeyint.com
Quality management programs to enhance performance, measure product quality, and maintain brand stature.
- The Insight Group International - http://www.theinsightgroupintl.com/
Provides food and beverage service evaluations and full property evaluations for hotels.
- Mystery Shoppers Ltd. - http://www.mystery-shoppers.co.uk/
Mystery shopping and customer service training and consultancy services. UK.
- Business Evaluation Services - http://www.mysteryshopperservices.com/
Business and retail on-site, telephone and customer feedback secret shopper services.
- Secret Sleuths - http://servicesleuths.com/
Services offered, staff, contact details, and shopper application.
- A Closer Look, Inc. - http://www.a-closer-look.com/ACL/index.html
Online mystery shopping services with resource links for shopper applicants. Online application.
- Service Performance Group - http://www.spgweb.com/
Mystery shopper program designed to objectively measure employee customer service skills, sales skills, product knowledge and other related criteria.
- DSG Associates, Inc. - http://www.dsgstars.com/
Myster shopping services to the retail food service industry. Online application.
- Sinclair Service Assessments - http://www.ssanet.com/
Company provides mystery shopping services throughout the U.S. and abroad. Site includes a sign-up area for shoppers.
- Mystique Shopper LLC - http://www.mystiqueshopper.com/
Mystery shopping services to varied industries. Web-based reporting.
- Shoppers, Inc. - http://www.shoppercomments.com/
Mystery shopper services to bank, restaurant and retail industries. Employee incentive plans and surveys. Online application and shopper resource.
- Video Stars Real Time Video Training - http://www.videoeyes.net
Hidden camera video captures real-time employee interactions to improve customer service, sales, and other target areas.
- ServiceSense - http://www.servicesense.com
Service evaluation programs and customer care consulting for restaurants, retail stores, service businesses and call centers.
- Berring HIne Consulting - http://www.berring.co.uk/
Telephone-based mystery shopper programmes as part of a wider evaluation of public sector services.
- Shadow Shopper - http://www.shadowshopper.com/
Shoppers pay annual fee to be part of an employee database accessed by would-be mystery shopper employers.
- Mystery Surfing - http://www.mystery-surfing.com/
Independent website usability evaluation service.
- Mystery Shopper, USA - http://www.bmiltd.com/
Sign up to be a shopper or inquire about using this business's services.
- Sonya's Mystery Shoppers - http://mysteryshoppercentral.homestead.com/index1.html
Has some current jobs, a polling area where shoppers can rate shopping companies, and a private list of companies looking for shoppers (list is available for a fee).
- CV Marketing Research Inc. - http://www.cv-market.com
Full-service mystery shopping and market research company serving Canada and the US. Custom designed customer service and satisfaction surveys, and secret shopping programs designed to help businesses improve their critical customer satisfaction levels
- Kinesis CEM, Redefining the Customer Experience - http://www.Kinesis-CEM.com
Web-based reporting that targets all levels of an enterprise. Mystery shopping, focus groups, web-site pop up surveys, telephone interviews and customer feedback.
- Customer Service Perceptions - http://csperceptions.com/
Website, telephone and on-site mystery shopping services. Online application. Employee surveys and competitor price check services also available.
- Premier Service - http://www.premierservice.ca
A Montreal-based firm in business for over 11 years, provides mystery shopping and consulting services across Canada, the US and Puerto Rico.
- Westcoast Mystery Shopping - http://westcoastmysteryshopping.com
Specializes in serving smaller retail chains throughout North America.
- Pacific Research Group - http://www.pacificresearchgroup.com
Services include mystery shops, site inspections, and phone surveys.
- Douglas Stafford International - http://www.douglasstafford.com
Video, telephone, and physical mystery shopping. Automotive industry specialists. Streaming video and audio results online.
- eMysteryShopper - http://www.edigitalresearch.com/eMysteryShopper/
Independent review of website usability and efficiency from a customer's point of view. Online application.
- Service Alliance, Inc. - http://www.serviceallianceinc.com
Provides mystery shopping services to a variety of industries throughout the United States.
- Guest Check - http://www.theguestcheck.com/
Offers mystery shopping investigative services exclusively to hotels, restaurants, and resorts.
- Advanced Phone Ups - http://phoneups.com
Telephone training and mystery shopping of all types of vehicle dealerships.
- Barfly Consulting - http://www.barflyconsulting.com/
A full-service mystery shopping and restaurant consulting firm. Barfly uses hospitality industry professionals to conduct its shops.
- C-Chex - http://www.c-chex.com/
Partners with retailers to ensure cashiers comply with age-restricted sales policies while providing an objective view of operations.
- The Kirandt Group, LLC - http://www.kirandt.com/
Offers mystery shopping and competitive intelligence services exclusively the casino gaming industry.
- Mysteryshopper.com.au Pty Limited - http://www.mysteryshopper.com.au/
Focuses on Australian shops but also New Zealand, United Kingdom and the United States of America.
- Quality Eye Mystery Shopping - http://www.qualityeye.com/
A UK-based company providing telephone audits, mystery shopping, website evaluations, and competitor comparisons for the retail and public sector.
- Volcano Scheduling Services - http://www.volcanoscheduling.com/
Provides scheduling and recruitment services to mystery shopping companies.
- Mysteryshopomatic.com - http://www.mysteryshopomatic.com/
Online tools for mystery shopping providers: web-accessible form and report editors, ftp transfer, automatic scoring of submitted forms, and report downloading in ZIP and CSV format. Monthly fee for access to these tools.
- Consumer Connection - http://consumerconnection.net/
Providing mystery shopping, customer service seminars and front line service employee training programs.
- ICU Associates Inc. - http://www.icuassociates.com/
Provides services in the US, Canada and Puerto Rico to fast food chains, restaurants, airports, and convenient stores. Also provides private investigations in the US. Shopper application available.
- Mystery Shop Inc. - http://www.mysteryshopinc.com/
Print, telephone, and video mystery shop services.
- QualityWorks Associates - http://www.qualityworks.com/
A market research organization that conducts surveys and mystery shopping.
- Retail Maxim - http://www.retail-maxim.co.uk/
UK-based mystery shopping services including competitor visits and internet and telephone shopping.
- RetailTrack - http://www.retailtrack.com/
Retail, service, hospitality and call center mystery shopping.
- Shopper Anonymous - http://www.shopperanonymous.com
Australian mystery shopping organization.
- Inland Retail Services - http://Inlandretailservices.com/
Specialists in mystery shopping and merchandising services. Includes services and contacts.
- U.S. Mystery Shoppers, Inc. - http://usmysteryshoppers.com/
Offers services to retail and service industries in the United States. Online application.
- Checkout (UK) Ltd - http://www.checkoutuk.co.uk/
A customized mystery shopper program using specialized secret shoppers with a video recorded analysis.
- Customer Point of View - http://www.mystery-shopper-business.com/restaurant-mystery-shopping/
A mystery shopping service catering exclusively to the restaurant and hotel foodservice industries since 1985.
- Customer 1st - http://www.customer-1st.com/
Full service mystery shopping company providing on-line reporting for customer service evaluation.
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