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Sites:

The Balanced Scorecard Institute  - http://www.balancedscorecard.org  Collection of literature on the application of the "Balanced Scorecard" approach in the public sector in the US.  Public Sector Continuous Improvement Site  - http://deming.eng.clemson.edu/pub/psci/  Clemson educational site with major continuous improvement models such as Demings.  Office of the Secretary of Defense Quality Management Office  - http://quality.disa.mil/  Includes the Extensive Best Practice Database, library, training materials, Small Business Guidebook and other resources.