- Database Systems Corp. - http://www.databasesystemscorp.com/
Provider of call center technology, including software, predictive dialer systems, and web development products.
- Ansapoint Call Center Software - http://www.ansapoint.com
Provider of online workforce management tools for forecasting agent staffing requirements at call centers.
- Noetica - http://www.noetica.com
Developers of call center and customer interaction management software, including the Synthesys and NoeticaCR call flow, scripting solutions.
- Trio - http://www.trio.com/
Offers software solutions for corporate telephony and call management, including the TeleVoice product line, for customer support and contact center applications.
- Portage Communications - http://www.portagecommunications.com/
Offers a range of call center software tools for forecasting and staffing.
- Envision Telephony - http://www.envisiontelephony.com/
Offers call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers.
- Callscripter - http://www.callscripter.com
Provides workflow management software for contact centers. Allows call scripts to be written in minutes by non-technical users, including screen popping and full reporting suite.
- Perimeter Technology - http://www.PerimeterTechnology.com/
Provider of management information systems for center-based automatic call distribution systems.
- e-talk Corporation - http://www.e-talkcorp.com/
Offers call center and help desk software to aid monitoring and evaluation.
- ISx, Inc. - http://www.isxinc.com/
Provides Directory Assistance software for telecommunications call centers.
- Engage Technology - http://www.engagetechnology.com.au/
Specializes in Computer Telephony and E-Commerce solutions software.
- InVision Software AG - http://www.invisiononline.com/
Offers workforce management software for customer contact centers.
- Concerto Software, Inc. - http://www.concerto.com/
Offers comprehensive software and services for customer interaction management.
- Digisoft Computers - http://www.digisoft.com/
Vendor of scripting software for call centers.
- Lagan Technologies Ltd. - http://www.lagan.com/
Customer Relationship Management (CRM) software solutions aimed at the telecommunication and banking markets.
- Bard Technologies - http://www.bardtech.com
Developer of the callLAB pc-based software for testing call center behavior using call-by-call simulation technology. This is used for strategic analysis and workforce management.
- Altitude Software - http://www.altitude.com
Offers call center software to enable integration of both self-service and assisted customer interactions across voice, email and web channels.
- PanaLog Software - http://www.panalog.com
Provides call accounting and call management software for all Panasonic digital and analog (KX-T) telephone systems.
- Centergistic Solutions - http://www.centergistic.com/
Offers software designed to gather data from multiple sources and present this information in dynamic, functional formats.
- Xentrax - http://www.xentrax.com/
Provides a range of automated solutions for the contact center and call center market. The products offered include software, hardware and service solutions for management and monitoring.
- C3Gatway Products: ContactIP - http://www.contactip.com/
The ContactIP call center software provides real-time, interactive audio and video interactions between customer and agent. Also offers collaboration tools and systems through ASP and/or license-based models.
- Odesoft Software - http://www.odesoftsoftware.com/
Offers end-to-end solutions, including IVR and VoIP, with focus on web application and software development.
- Custom Software Solutions - http://www.softwareontime.com/
Developer of Khronos, a time and motion study software tool for use in incoming and outgoing call/contact centers and other industries.
- Avotus - http://www.avotus.net
Offers software designed to help call center managers and supervisors control the Nortel Networks Meridian 1 system.
- Wicom - http://www.wicom.com/
Developers of software enabling inbound calls for agents to be physically distributed while providing centralized service. The program provides multi-channel, unified queuing, prioritizing and routing.
- KGA - http://www.ckga.com/
Offers PC-based training and assessment programs for call centers and a number of other industries.
- Genesis Systems - http://www.buygenesis.com
Offers call accounting software, including telephone reporting, management and tracking for hotels, 911 call centers and general business.
- NBX Software - http://www.nbxsoftware.com
Provides industry specific software solutions for use with 3Com's NBX Voice System.
- Collaboration Technologies - http://www.collaborationtechnologies.co.uk
The Realise Computer Telephony server provides complete inbound call handling, predictive dialing and unified messaging solutions integrated with all leading PBXs.
- G3 Nova Technology - http://www.g3nova.com
Provides test tools, development and testing services for call centers, communication networks and network devices.
- FocalPoint - http://www.focalpointstats.com
Call center wallboard software for supervisors and agents, broadcasting real-time call center statistics, custom messages and alerts.
- UtilCall - http://www.utilcall.com/
Provides a range of call center software utilities.
- Teltone Corporation - http://www.teltone.com/
Provides software to enable remote workers to have seamless access to the corporate telecommunications facilities.
- Zeacom - http://www.zeacom.com
Producer of customer call center and telephony integration software.
- Strategic Computer Support, Inc. - http://www.strategicinc.com
Offers contact center technology for inbound, outbound, and fully blended customer contact centers.
- Authtel - http://authtel.com
Provides permission solutions for the telemarketing industry, enabling telemarketers to recapture prospects lost to federal and state ‘Do Not Call’ registries.
- XETA Technologies, Inc. - http://www.xeta.com/
Provides equipment and after-market services for both voice and data applications; Sells and services call accounting systems to the lodging industry. (Nasdaq: XETA).
- Witness Systems, Inc. - http://www.witsys.com/
Provides recording and analysis software designed to enable customer contact centers within a company to record and evaluate interactions through multiple communications media, such as telephone and Web chat. (Nasdaq: WITS).
- Cacti Inc - http://www.cacticom.com
Offers a range of solutions for continuous and selective contact recording, with data analysis functionality.
- synTelate - http://www.syntelate.com
Offers desktop customization, campaign management and scripting software, supporting customer service, retentions and telemarketing.
- Information Access Technology - http://www.iat-cti.com
Provides established predictive dialing and interactive communication software for the call center environment.
- VoiceLogger - http://voiceintegrity.com/
The manufacturer of digivoiceXE and related digital telephone and radio recording systems for Call Centers and small business.
- KoolToolz - http://www.kooltoolz.com
Provides workforce planning tools for call centers, including schedule agents and performance analysis.
- VerbatimTPV - http://www.verbatimtpv.com/
Provides recorded, independent third party telephone verification services to call centers and telemarketing organizations.
- Amcat - http://www.amcat.com/
Provides predictive dialers, IVR, ACD and call center management software. Software implementation, education and support is also offered.
- Amtelco - http://www.amtelco.com/
Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching.
- Braxtel Communications - http://www.braxtel.com/
Providers of hosted and premise based customer call center solutions software, incorporating Automatic Call Distribution (ACD) and Interactive Voice Response (IVR).
- Call Center Technologies - http://www.callctrtech.com/
A software developer, VAR, and partner covering both the call center and help desk industries.
- ChaseData Corporation - http://www.dial4contacts.com/
Specializes in delivering predictive dialing software to medium and large call centers.
- Stratasoft - http://www.stratasoft.com
Provides predictive dialing, ACD, IVR, call blending, web collaboration, and other call center support products.
- EchoPass - http://www.echopass.com/
An application service provider offering web-based telephone and internet customer support services, including text chat, email and web call-backs.
- DTS Group - http://www.smartcall.com/
Provides voice, data and software solutions, and offers systems integration, workflow and CRM services.
- CosmoCom - http://www.cosmocom.com/
Provider of all-IP, universal access contact center platforms, which enable service providers to offer hosted contact center applications. Supports multichannel interactions (telephone, Internet, message-based, wireless).
- Dial Connection, Inc. - http://www.dialconnection.com/
Offers predictive dialing, telemarketing and call center software solutions.
- Digivoice - http://www.digivoice.com/
Developers and implementers of complete contact center software solutions.
- Who's Calling - http://www.whoscalling.com/
A customer capture service providing intelligence about prospects and customers making inbound telephone calls.
- eQuality - http://www.Eyretel.com/
Provider of technological solutions software to store, identify, retrieve and analyze digitally recorded telephone or electronic customer communications.
- Gryphon Networks - http://www.gryphonnetworks.com/
Provider of automated privacy compliance solutions software to help outbound telemarketing organizations to proactively comply with privacy requirements in the areas of Do-Not-Call (DNC), Do-Not-Mail (DNM) and call curfew laws.
- JDM Systems, Inc. - http://www.jdmsystems.net/
Provider of systems development software and integration solutions for customer service contact centers.
- Mercom - http://www.mercom.com/
Manufacturer of recording and evaluation systems for call centers. Provides the Audiolog multi-function recording platform which is sold through network of certified resellers.
- Teleopti - http://www.teleopti.com/
Providers of software solutions for strategic workforce management in contact centers, as well as accounting cost and quality control of voice and IP enterprise networks.
- TeleWare PLC - http://www.teleware.co.uk/
Developer of computer telephony software for communication solutions, including personal numbering, hotdesking, unified messaging and IVR.
- Vox Spectrum Inc - http://www.voxspectrum.com
Offers contact management software, monitoring software, and digital voice recording and voice logging solutions
- Tellview - http://www.tellview.ca
Offers an IVR helpdesk call center application, which can be provided in either French or English.
- Inova Solutions - http://www.inovasolutions.com
Provider of solutions for optimizing contact center performance through real-time data integration and visualization.
- The Amanda Company, Inc. - http://www.theamandacompany.com/
Manufactures call processing software and equipment used by small businesses to integrate communication over telephone and computer networks. (OTC: AMNA).
- Apropos Technology, Inc. - http://www.apropos.com/
Develops, markets and supports customer interaction management solutions for multimedia contact centers. (Nasdaq: APRS)
- OPC Marketing - http://www.opc-marketing.com/
Manufacturer of predictive dialers and auto dialers, and supplier of related call center solutions.
- Vocalcom - http://www.vocalcom.com
Offers a range of call center software products, including predictive dialers and sms management solutions.
- Astute Solutions - http://www.astutesolutions.com
Provider of consumer interaction solutions, designed to leverage telephony to create an integrated customer relationship and information management solution.
- Adtech Solutions - http://www.adtech.net
Provider of integrated support solutions, and call center telephony. Offering telephony installation for computer supported telephony applications.
- Vocalcom - http://www.callcentersolution.com
Provides computer telephony applications, including call center management software, predictive dialers and voice self service.
- VorTecs - http://www.vortecs.com/
Business and technology consulting firm, offering professional services to the contact center and customer relationship management marketplace.
- ACM Diagnostics - http://www.acmdiagnostics.com
Developer of software and analytic tools for modeling call and email handling and for training contact center supervisors and managers.
- PeopleForce - http://www.peopleforcellc.com
Innovative performance management software solution for the contact center leaders to manage their business utilizing objective information.
- Scrub DNC - http://www.scrubdnc.net
Offers Windows software capable of removing the phone numbers contained in a DNC list.
- Helix Partners - http://www.HelixPartners.com
Provides a complete management system to optimize contact and processing centers.
- Radix Services Ltd - http://www.itams.co.uk
IVR Software and IVR Servers for small / medium business applications.
- OptiStaff Corporation - http://www.optistaff.com
Provides contact center call and screen recording software used to evaluate and improve customer / employee interaction.
- Blå Tornet Data AB - http://www.btd.se/
Offers software depelopement and consulting based around support organization and management.
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