- Revelation Help Desk - http://www.revelationhelpdesk.com
Web based helpdesk software features call logging, tracking and escalation, time reconciliation, asset management, integrated accounting and reporting. Fully customizable with several optional modules.
- Big Web Desk - http://www.bigwebdesk.com
Completely Web-based help desk, ticketing service, and request management software.
- Hostedware - http://www.hostedhelpdesk.com
Affordable web-based help desk application and database.
- ScorpioSoft - http://www.scorpiosoft.com
Virtual Help Desk is a 100% web based application that allows a company to manage their internal and external users, development(engineering) and QA team with one integrated application.
- Spectrum Research - http://www.spectrum-research.com
Introduces the developers of the web based Spectrum HelpDesk customer support system.
- ISIS Helpdesk - http://www.cis.net.nz/helpdesk/
Web based job tracking and asset management software.
- Liberum Help Desk - http://www.liberum.org
Free, web based help desk software written in ASP. Offers email notification and reporting features.
- Sitehelpdesk - http://www.sitehelpdesk.com
Helpdesk software with options for software and hardware inventory management.
- AskIt Systems - http://www.askit.com
Offers an outsourced, Web-based customer service system that learns from the customer's questions.
- Applied Innovation Management - http://www.innovate.com/
Provides a suite of Web-based software including a help desk, asset management, bug tracking, and sales contact management systems.
- Indy Help Desk - http://www.indyhelpdesk.com
Provides web based software written in ASP. Also provides custom service and support for small to medium sized businesses in the Indianapolis area.
- GroupSoft Systems - http://www.groupsoft.com
Browser based help desk application including call tracking, asset tracking, knowledge base, project management and full support for Notes.
- Help Desk Assistant - http://www.electracode.com/hda/hda.html
A web-based application that allows to track support issues via a Microsoft web server.
- Cerberus Helpdesk - http://www.cerberusweb.com/
Browser-based email management and trouble ticket system.
- Kayako Web Solutions - http://www.kayako.com/
Browser-based help desk software with large spectrum of features, including support ticketing, knowledge base, and trouble-shooter.
- Ticket Logger - http://ticketlogger.com
Described a web-based (PHP) help desk / support line ticketing system. Both support technicians and end users are able to log tickets to a MySQL database.
- KnT Solutions, Inc. - http://www.kntsolutions.com
Developers of e-zHelpDesk, which offers customer management, case escalation, bug tracking and knowledgebase functionality.
- Serio - http://www.seriosoft.com
Offers helpdesk software with change management, SNMP network auditing and monitoring.
- e11 - http://www.e11online.com/
Provides online customer support solutions with email support, asset management, and trouble ticket.
- HelpSTAR Software - http://www.helpstar.com
Provides a flexible workflow, an interactive web interface, auto-email notification, and additional support for medium to large helpdesk environments.
- TeamShare - http://www.teamshare.com
Develops 100% web-based customer support software solution.
- WonderDesk - http://www.wonderdesk.com/
Organize and track support e-mail calls with help desk software.
- WebTTS - http://www.gashalot.com/software/webtts/
Open source web-based trouble ticketing system written in Perl utilizing MySQL. Designed with the helpdesk, system admins, and network engineers in mind.
- Taskman Pro - http://www.darasoft.net
Web-based enterprise authenticated work order management and helpdesk system, allowing tasks to be requested online with email based notification.
- LansUnlimited HelpDesk - http://www.LansUnlimited.com/about_helpdesk.htm
Web-based helpdesk with trouble ticket generation, performance tracking, email notification to both client and helpdesk managers. Provides online demo.
- ServiceWare - http://www.serviceware.com
Internet-based, knowledge-driven solutions that map to any business need in the customer-focused enterprise.
- CDN Systems - http://www.cdnsystems.com
Web-based help desk software with Microsoft Access and MS SQL integration.
- Infra Corporation - http://www.infra.com.au
Help desk and change management (web-enabled) software used by government and corporations around the world.
- Incident Monitor - http://www.monitor24-7.com/
Advanced helpdesk software which integrates conventional phone service with a fully enabled web service with wireless support, skills based routed environment, inbound email routing and service level management.
- Soffront - http://www.trackhelpdesk.com
Offers fully web-enabled and fully customizable helpdesk software.
- Support.com - http://www.support.com
Provides helpdesk software, call center operations, enterprise resource planning, and knowledge management systems.
- Delta Scripts - http://www.delta.co.uk/
Web-based PHP and MySQL support ticket system.
- Business Resources Online - http://www.business-resources.net/help-desk-software/
Background, and information about help desk software.
- The PHP Support Desk - http://www.phpsupportdesk.com
Features include PHP/MySQL architecture, trouble ticket management, FAQ base, and multiple support operators.
- Modern Thinking Inc - http://www.modernthinking.com
Offer an application for tracking and managing both customer support issues and internal work items.
- Virtual Support Office - http://www.virtualsupportoffice.com
Extensive description of a browser based help desk which includes support request tracking, staff time and task management, and live support rooms for staff to customer direct interaction.
- TicketXPert.NET - http://www.ticketxpert.net/estart.aspx
Offers a multilingual solution with MS Windows XP look and feel and Outlook navigation.
- AI-Reply.Com - http://www.ai-reply.com
Offer help desk, referral tracking and customer support systems.
- World Desk Pro - http://www.worlddeskpro.com
Customizable help desk based upon the Microsoft .Net Framework.
- Broad Daylight, Inc. - http://www.broaddaylight.com
Provides software that enables companies to answer questions more efficiently via the Web and reduce inbound electronic mail and phone calls.
- Fenestra AnswerDesk - http://www.fenestra.co.uk/Helpdesk/HELPDESKSTORY.HTML
Offers web-based automated support solutions for IT management, customer care and call centres.
- Freedom Communications - http://inet-help-desk.com/
Supports capturing, tracking, and graphical reporting. Also provides brandable customer portals for automated request entry and self-help.
- Kettera Software - http://www.kettera.com/home/
Describes a tool that allows websites to interact with visitors without using pop-up windows, page reloads or links to form pages.
- RightNow Technologies - http://www.rightnow.com/
Automate online technical support, customer service, and knowledge building for Web-connected businesses and organizations.
- PerlDesk - http://www.perldesk.com
Perl Web-based help desk and knowledge base solutions for small and mid-sized Web sites.
- AthenaRMS - http://athenarms.com
Features include request management, trouble ticket management, Web-form and email handling, and multi-database support.
- IssueTrack - http://www.issuetrak.com
Help desk and issue tracking software with knowledge base, email notification and escalation functionality.
- HelpDesk System - http://www.helpdesksystem.co.uk/
Help desk specifically for recording and monitoring requests for repairs or other works at properties.
- TSC2 Help desk - http://www.kabsoftware.com/tsc2/index.html
A help desk offering tracking and asset management functionality.
- HelpLine Incident Management - http://www.badgernt.co.uk/helpline.shtml
A customizable help desk for support personnel and customers (both internal and external). Includes SLA management and bespoke notification.
- Parature - http://www.parature.com
Provides Web-based software for online customer service, help desk and customer relationship management.
- LiveTime Software - http://livetime.com
Provides real-time management reporting and problem resolution.
- OTRS - http://otrs.org/
An Open source Ticket Request System with various features to manage customer telephone calls and e-mails.
- HelpCORE - http://www.io-software.nl
Enterprise class open source helpdesk and servicedesk software.
- Yudo - http://www.freedesk.it
A free ASP based support and trouble ticket system, including instant download.
- Tenrox Incident Management - http://www.tenroxissuetracking.com/
Business process management software for help desk, change management, bug tracking, issue tracking, incident management, and process tracking.
- Proverbs - http://helpdesk.proverbs.biz
A web based IT help desk which includes trouble tickets, problem history and a system FAQ.
- VersaSRS - http://www.versadev.com/
Web based, .Net helpdesk/service request software. Tracks service requests, product support issues and IT Help Desk incidents.
- Support-Works - http://www.support-works.com/products/index.php
Combines NPA with a call logging and problem management system. Includes e-mail integration, SLA management, automated reporting and knowledge base.
- Help Desk Suite - http://helpdeskllc.com
Provides a web based customer service solution for a website to manage support requests and to publish self service knowledge bases.
- osTicket Open Source Project - http://www.osticket.com
A simple and lightweight support ticket program designed to be easy to install and setup. It is also completely free.
- Seeker - http://www.prophecy.co.uk
A multi-functional feature strong help desk, which includes queue, workload and workflow management functionality.
- Ezyhelpdesk - http://www.ezyhelpdesk.com
A fully featured online help desk system comprising descrete sections for the clients, staff and administrator.
- OmniWorks Webdesk - http://www.omniholdings.co.za/webdesk.asp
An industry standard internal and external helpdesk written in ASP and customised for the Internet.
- SupportWizard - http://www.iscusa.com/
Software for Web based customer support, escalation and bug tracking.
- FootPrints Web-based Help Desk - http://www.unipress.com/footprints/
FootPrints Helpdesk provides web-based problem resolution software that includes call center management, knowledge bases, support task automation, and self-help options.
- DeskPRO.com - http://www.deskpro.com/
An integrated script to manage customer sales and support. Uses a MySQL database-backend and has flexible implementation.
- Bankoi HelpDesk Software - http://www.helpdesk-software.ws
A fully featured browser based helpdesk/email management application designed to streamline the operation of managing emails or support requests.
- iQHelpDesk - http://www.iquate.com
A browser based help desk and asset management set, with optional customization offered.
- E-Business Application Suite - http://www.ebsuite.com
Use open source technology and provide online business applications, which include: Customer Support, Help Desk, Project Management, Sales Automation, CRM Marketing Automation, Invoice/Billing.
- inTouch Web Desk - http://www.intouchmedialtd.com
A free online web desk and trouble ticketing System, with a buildable Knowledge Base and multi language support.
- CRMdesk - http://www.crmdesk.com
Automates online customer support and knowledge base creation through the Internet.
- Trouble Ticket Express - http://www.troubleticketexpress.com
Open source web based help desk system written in Perl for Unix and Windows servers.
- Cynergy - http://www.cynergysoftware.com/
Software for web based active/ trouble ticket tracking, service desk contact manager system, application server and customer service software hosting.
- ThinMind - http://www.ThinMind.com/Sales/Issue.htm
A fully integrated web based software suite for expense reporting, issue tracking, project management, and timesheet reporting.
- HelpDesk Pro - http://www.helpdeskpro.net
Features CGI source code, auto SMS messaging alerts, multi-platform compatibility, database management, automated call queue.
- Questeq Support System - http://www.k12supportsystem.com
Hosted and outsourced editions, email ticket submissions, automated email responses, phone submissions, Crystal Reports, geared for educational environments.
- Eden Corporation - http://www.eden.com
Features general help desk, project management, asset management, issue tracking, sales management, and IT project and resource management.
- HelpDesk Connect - http://www.helpdeskconnect.com
Features include problem tracking, auto escalation, FAQ builder and embedded customer database.
- ReadyDesk - http://www.ReadyDesk.com
Features include ASP scripting, ticketing system, automated email alerts, ticket history, auto-population of data, and online knowledge base.
- Avensoft - http://www.avensoft.com/
Web-based multi-functional help desk software.
- Ferrysoft Limited - http://www.ferrysoft.com/
Features automatic user alerts, optional case submission by e-mail and web services integration. Free for the single user, standard edition.
- CoreDesk - http://www.coordinated.co.za/
Provides an internet based open source help desk software in a hosted and managed environment.
- Expinion.Net - http://www.expinion.net/software/app_helpdesk.asp
Includes ASP source code, free FTP install, manuals, support, and future upgrades. Uses MS SQL or Access.
- SPoTS - http://www.troubleticketsoftware.com/
Rapid deployment enterprise-class trouble ticket and CRM software for organizations with help desks or customer support groups.
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