- ExDesk - http://www.exdesk.com
Provides a remotely hosted and web based help desk and customer support solution for small and medium sized companies that is fully customizable.
- Information Resource Manager - http://www.redshift.com/~yramin/atp/irm/
Web-based tool allowing IT departments to keep a database of computers and software and track problems and repair history.
- Manage-IT! - http://www.baronsoftware.com/
Affords the user the ability to track and diagnose trouble tickets, generate reports, interface with email software, and ODBC-compliant databases.
- TOPdesk - http://www.topdesklite.com
Information on a help desk solution designed primarily for the IT department. Demonstration download available.
- Axios Systems - http://www.axiossystems.com
Developers of Assyst Enterprise, an integrated Help Desk and IT Service Management Solution which adopts a lifecycle approach.
- ProFault - http://www.profault.com
A multiuser, web based, fault logging system, which allows the user to track faults with both hardware and software.
- Web Help Desk - http://www.webhelpdesk.com
Provides a graphical tabbed interface to track, route, escalate and prioritize requests to the IT department.
- Consultant's Help Desk - http://www.consultdesk.com
Remotely hosted help desk designed specifically for the IT consultant. Includes knowledge base, request tracking, email and reporting.
- Asset Navigator for IT - http://www.a-navigator.com
Provides network PC auditing, IT asset management and change tracking, help desk software that is adaptable solution to operations IT department needs.
- Micro Outsource - http://www.microoutsource.com
An application service provider offering internal IS help desk software and asset management for mid-size companies to organize, schedule and track requests and resources.
- InnDevelop Technologies - http://www.inndevelop.com
Offer InfoExpress, an IT-management system inclusive of Helpdesk functionality, but also embracing tasks like warranties, service contracts and software license control.
- Severity One - http://www.severityone.com.au/
An internal help desk providing a communication resource between the IT development team, internal clients and external IT support resources.
- Arikus Inc. - http://www.arikus.com/
Information management systems specifically designed to increase work-flow and promote high ROI.
- Cognitor Inc. - http://www.cognitor.com/
InteligineAnswer is an advanced problem resolution and knowledge management application for customer service, field service and repair, internal and external help desks, technical support groups, and technical assistance centers.
- Generation21 - http://www.generation21.com
Corporate knowledge management and e-learning software, training systems and solutions.
- TriActive - http://www.triactive.com/
Provides an approach with which trouble ticket functions are integrated with the users most recent system inventory information.
- Coral Sea Software - http://www.coralsea.com.au/sysman/index.htm
SysMan is a full-featured IT helpdesk & facilities management system for organizations that need a proven cost-effective helpdesk software package that works "out of the box."
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