- ISPN Helpdesk Services - http://www.ispn.net/
Offers outsourced help desk support services for a variety of operations.
- Touchpaper Software - http://www.touchpaper.com/
Supplier of CRM and ITSM solutions, industry news and general best practice advice.
- RightAnswers - http://www.rightanswers.com/
Offers a range of technical support knowledge bases for help desk professionals.
- Help Desk Management Toolkit - http://www.help-desk-manager.com/
A selection of resources and documents designed to help ensure that the help desk is well-managed and implemented.
- Support Solutions Technologies - http://www.support.com.au/
Provides consultancy, management solutions and tools for help desks, call centres and service operations.
- Master Counsel Technologies - http://www.infra-software.com/
Offering infra help desk software solutions including IT change management, ITIL, and service management.
- Giva Inc. - http://www.givainc.com/
Provides business help desk solutions including web-based solutions for IT, customer support, knowledge-manager, service desk, asset manager, and a sales desk.
- Help Desk Institute - http://www.thinkhdi.com/
Association offering training, certification, benchmarking reports, research, discounted products, networking and publications.
- bTrack - http://www.btrack.com/
Customizable, web-based sales and support application that allows for the end to end management and customers. Includes workflow capabilities for implementing business processes for leads, sales opportunities and support issues.
- Commit - http://www.commitcrm.com/
Complete software solution for managing a small IT Outsourcing business including customers database, sales and marketing, service, dispatching and customer billing.
- Global Support Software - http://www.thinkgss.com/
Customizable web technology based help and customer support desk solutions to maximize project management and effectively track, resolve, and report issues.
- Help Desk Outsourcing - http://www.ghdsi.com/
Provider of help desk outsourcing services for internal employees and/or external customers. Outsourced help desk for "shrink-wrapped" software and systems, web-based applications, and non-standard software applications.
- Active Directory Management and Delegation - http://www.tools4ever.com/products/user-management-resource-administrator/
Complete user account life-cycle management. Featuring advanced user creation, modification and removal of user accounts including resources, advanced mass user creation, granular delegation of administrative tasks.
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