- NorthWorst Air - http://www.northworstair.org/
Article from an ex-employee.
- Out of the Blue - http://dir.salon.com/business/col/hest/2000/07/28/united/index.html
Lies in the sky: An inside look at United Airlines' abysmal service. [Salon]
- Unfriendly Skies - http://dir.salon.com/business/feature/2000/07/28/united/index.html
Passengers who try to fly on United are ending up as casualties of a labor war between the airline's management and its "employee owners." [Salon]
- Off Limits - http://www.westword.com/issues/2000-07-20/offlimits.html
Westword Online article sponsoring a "What United Did to My Summer Vacation" contest.
- United Sends Mixed Privacy Messages - http://news.com.com/2100-1017-226708.html?legacy=cnet
Despite United Airlines' promise to respect customer's privacy, users of its reservation system could find their personal information exposed. [cnet]
- Alitalia Sucks - http://www.alitaliasucks.com/
Consumer complaints about lost luggage and other issues. Links to related sites.
- Don't Fly Continental Airlines - http://www.dontflycontinentalairlines.com
Frequent flyer's reserved seat is given away before boarding. On questioning his seat assignment, belligerent clerk labels him a "security risk" and assaults him. Continental feeds fabricated story of racism and "air rage" to legal newspaper.
- United We Strand - http://www.westword.com/Issues/2000-08-10/news/feature.html
Winners of Westword Online's "What United Did to My Summer Vacation" contest.
- Untied - http://www.untied.com/
Customer complaints about United Airlines and its customer service. Includes a database for passengers to submit their experiences.
- Ryanair Campaign - http://www.ryanair.org.uk/
Formerly a complaint site, now posts news articles about customer complaints about this airline and documentation of the company's efforts to shut down the site.
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