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See Olso:

Virtual Reference Desk

Sites:

Sites for Reference Sources  - http://www.librarysupportstaff.com/librefpg.html  Collection of links that library staff would find useful in conducting reference work.  Bernie Sloan's Digital Reference Pages  - http://www.lis.uiuc.edu/~b-sloan/bernie.htm  Several bibliographies, lists, papers, and reports on online or virtual or digital reference services.  Virtual Reference: Overrated, Inflated, and Not Even Real  - http://www.charlestonco.com/features.cfm?id=112&type=ed  Article critical of chat and e-mail reference services in libraries.  Management by Wandering Around: Reference Rovering and Quality Reference Service  - http://www.michaellorenzen.com/mbwa.html  Describes the business concept of management by wandering around and details how it can be used in providing patrons with better reference assistance.  Wonderful World of Wombats  - http://www.regiments.org/wombats/  Unofficial Stumpers-L auxiliary web page for the difficult reference questions mailing list.  Minnesota Opportunities for Reference Excellence  - http://www.arrowhead.lib.mn.us/more/  The goal of Minnesota Opportunities for Reference Excellence continues to be improving the overall quality of reference service, which includes the reference interview, print and electronic sources, and Readers' Advisory.  Cooperative Reference Service Policy Manuals  - http://www.ala.org/ala/rusa/rusaprotools/referenceguide/guidelinescooperative.htm  Guidelines to help libraries create cooperative agreements to share reference services between institutions.  Guidelines for Medical, Legal, and Business Responses  - http://www.ala.org/ala/rusa/rusaprotools/referenceguide/guidelinesmedical.htm  Guide to the answering of reference questions in areas of medicine, law, and business. Discusses ways that librarians can answer deal with these questions in a way that prevents the librarian from dispensing legal or medical advice.  Guidelines for Behavioral Performance of Reference and Information Services Professionals  - http://www.ala.org/ala/rusa/rusaprotools/referenceguide/guidelinesbehavioral.htm  Criteria list to be used to evaluate the reference skills of library staff.